Indira Mahavidyalaya, Kalamb.

INTERNAL COMPLAINT COMMITTEE
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INTERNAL COMPLAINT COMMITTEE

The principles of justice, humanity and dignity should be dispensed irrespective of caste, creed, social status and gender of a person. Therefore, in keeping with the ethics of institution and in accordance with the instructions of various statutory bodies an Internal Complaints Committee was established. ‘Grievance’ may be related to any of the employee’s dissatisfaction /disagreement with any aspect of the College activities and services including those of other employees or persons. Employee or Person member of the academic staff or an officer or non-teaching staff of the College who are on the rolls of the College.

1. Aim. The aim of these committee is to create and maintain an effective,

timely, fair and equitable grievance handling system for its employees, students. In this, following shall be the key operative principles:

a) To develop a culture of understanding, addressing and providing quick Redress to any grievances and take steps to prevent recurrence of such incidents;

b) To set in place a grievance handling system that is student / employee focused;

c) To ensure that any grievance is resolved promptly, objectively Sensitivity and in complete confidentiality as best as possible;

d) To ensure that the views of each complaint and respondent are respected and that any party to a grievance is neither discriminated against nor victimized and;

e) To ensure that there is a consistent response to grievances.

2. Objectives: To bring about transparency in administration and to ensure an unhindered process of teaching

and learning in institution and to address the grievances of all the stakeholder (students,

teaching staff and administrative staff), it is important to establish an Internal Complaint

Committee to weed out any aggrievement, which may arise due to biasness on the basis of

religion, caste, color, gender, linguistic origin or region or age.

3. Types of Grievance (The list is not comprehensive / exhaustive and issues as other may emerge would also form part of it)

(1) Faculty Grievances

a) Against an action of Peer Group, Head of Department & Dean.

b) Against the conduct of any officer or support staff.

c) Matters related to service conditions, performance appraisal, promotion, pay and allowances etc.

d) Facilities at work place.

e) Against library functioning.

f) Against common services such as transportation, canteen, medical facilities etc.

(2) Staff grievances

a) Grievances against Human Resource, Administration & Finance departments

b) Action of any member of the faculty or staff.

c) Against the reporting officer.

d) Common services such as transportation, canteen, medical, etc.

e) Facilities at work place.

(3) Student Grievances:

I. Grievances of Academic Nature

a) Academic content, quality, Course material

b) Class scheduling / time table

c) Issues related to student progress such as internal assessment, attendance norms, relaxation, progression to next class etc.

d) Inadequacy / non-availability of learning resources such as library & journals, lab equipment, IT facilities, maintenance issues, etc.

I. Grievances against Faculty (Including Heads of Departments)

a) Academic delivery and quality.

b) Classroom conduct.

c) Regularity and punctuality.

d) Any discrimination / victimization of students.

II. Registration and Examination Related

a) Registration and Examination Related.

b) Mid-semester, End-semester, Supplementary examination related issues.

c) Grading / results, De-barred / year-back.

III. Non –Academic Grievances (Amenities and Services)

a) Deficiency in common services such as transportation, canteen, medical, etc.

b) Any deficiency in extra-curricular activities and facilities.

c) Student financial aid.

d) Student travel concession.

e) Identity card related.

IV. Accounts Related Grievances

a) Fees and dues

b) Fees concessions

c) Scholarships

d) Refunds

V. Student to Student Grievances

a) Conflicts between students of same course / class

b) Intra College conflicts

c) Inter College conflicts

4. Procedure for Internal Complaint

(1) Informal resolution before an issue becomes a formal grievance

(a) Complainants will be encouraged to resolve concerns or problems directly with the person(s) / Department concerned through personal discussions / counselling.

(b) Grievances of the faculty and staff shall, as far as possible, be resolved by their respective reporting authority.

(2) Grievance handling and resolution mechanism

(a) Matrix for Internal Complaint mechanism for faculty and staff is attached to these regulations.

(b) The grievance Redressal mechanism has three levels of Grievance Redressal of which, Level-III is the Appellate Authority.

(c) Formal grievances shall be submitted in writing stating full material facts to the First Level Grievance Handling Authority, as specified in the Matrix.

(3) Procedure & stages in Grievances Handling

The following procedure can be utilized by faculty members / staff to submit a grievance of any kind, as specified under clause 6 above.

(a) Formal complaint by the aggrieved person shall be submitted in writing to the Level-I Grievance Handling Authority.

(b) The authority concerned will start the Redressed process within two working days of receipt of the matter

(c) The designated authority may allow an opportunity to the complainant to formally present his / her case along with the relevant documents in

support. The authority may also seek clarification from the complainant or call for further material facts having bearing on the matter. Such clarification may be sought by written or verbal request or by face-to- face interview with the complainant.

(d) The Authority concerned will then endeavor to resolve the grievance as soon as possible, but within maximum of 5 days and convey the outcome / action taken to the complainant or forward the same to level – 2 authority.

(e) The Level 2 authority, may get the matter investigated through a designated subcommittee, if so, considered necessary to arrive at a decision.

(f) Wherever required, the University will take preventive or corrective action in a reasonable time and advise the complainant of the same.

(g) The complainant may approach / appeal to the next higher level / Appellate authority in case he / she receives no response from either level 1 or level 2 handling officer, or where the complainant finds the response not being satisfactory.

(h) The concerned Appellate Authority will convey its decision within five working days from receiving the appeal.

(i) The decision of the Appellate Authority will be final, and no further appeal will be entertained under any circumstances.

5. Safe guarding Confidentiality

(a) It will be ensured by all authorities that the complainant and the respondent are not victimized or discriminated against.

(b) Implementation of this procedure will be done without prejudice to either party.

(c) At all stages of this procedure, a full explanation in writing for decisions and actions taken as part of the process will be provided, if so, requested by the complainant or the respondent.

(d) While dealing with the issue, all possible confidentiality and privacy will be maintained and all records relating to such complaints will be treated as confidential.

(e) Records concerning grievances handled under this process and their outcomes shall be maintained for a period of one year.

There will be no cost to the complainant for utilizing this grievance and appeals process.

Members of the Internal Complaints Committee (ICC)

S. No.	Name	Members of Committee	Contact No.
1	Prof. R.M. Wath	Chairman	9422153353
2	Prof. S.Y. Lakhadive	Member	940199479
3	Dr. Madhuri Rakhunde	Member	9764992961
4	Prof. S.S. Raut	Member	9423614007
5	Adv. Virendra Mandavkar	Legal Expert	9834520205
6	Shri Kashinath Nikode	Staff Member	8390725430
7	Ku. Nikita Bobde	Student Member	9763997811
8	Ku. Namrata Dhote	Student Member	7029393051
9	Ku. Diksha Nagose	Student Member	8788219787

इंदिरा महाविद्यालय, कळंब.

Indira Mahavidyalaya, Kalamb

(Permanently Affiliated to Sant Gadge Baba Amravati University, Amravati, Maharashtra)

Recognized by UGC - under 2 (f) (13 Nov.1995) and under 12 (B) (31 May 2002)

NAAC Accredited with A Grade (CGPA 3.09) in IIIrd Cycle